1. GENERAL INFORMATION

Welcome to our online store www.adore-beauty.gr, where all products of the company under the name "WILLIAM LAD E.E." and the trading name "adore-beauty.gr", registered office at GRAMMOU 221, Kastoria 52100, Greece, VAT No. 802663315, Tax Office: Kastoria, telephone 2467086970, are offered for sale. The display, presentation, sale, transport-storage, delivery and any return of our products featured on this website, as well as the security of your transactions, are governed by these terms of use, which we invite you to read before browsing the eshop and making your purchases. Browsing the eshop and carrying out any transaction or communication with our company constitutes your unreserved acceptance of these terms of use. In the event of disagreement or reservation on your part regarding part or all of these terms, you may send your relevant e-mail to [email protected] before browsing or carrying out the transaction; otherwise, your acceptance of all the terms is unreserved. Our company reserves the right to modify, renew or upgrade at any time and without prior notice to the user/consumer/visitor/member of the eshop (jointly or separately): a) part or all of these terms of use, b) part or all of the content of the eshop, and c) part or all of the external appearance (interface), structure or composition (configuration) of the eshop, as well as its technical specifications. It is your responsibility to read them at regular intervals, as the Terms in force at the time the Contract (as defined below) is concluded are the ones that apply. The company also reserves the right at any time, without giving reasons and without prior notice to the user/consumer/visitor/member of the eshop, to discontinue, suspend or terminate the operation of the eshop. The user/consumer/member of the eshop acknowledges and accepts all of the above without reservation by the mere act of browsing and/or using the services of the eshop. If you have any questions regarding the Terms or the Data Protection Policies, you can contact us using the contact form. The Contract (as defined below) may be performed, at your choice, in any of the languages in which the Terms are available on this website.

2. DATA PROTECTION POLICY

The information or personal data you provide to us are subject to processing in accordance with the Data Protection Policies. By using this website you give your consent to the processing of said information and data, and you declare that all the information and data you provide to us are true and accurate.

3. USE OF OUR WEBSITE

By using this website and/or placing an order through it, you undertake:

• To use the website only to submit legitimate enquiries or orders.
• Not to place false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the competent authorities.
• To provide us with your e-mail address, postal address and/or other contact details correctly and accurately.

You also accept that we may use this information to contact you if this is deemed necessary. If you do not give us all the information we need, we cannot process your order. By placing an order through the website, you warrant that you are at least 18 years old and that you have the legal capacity to enter into binding contracts.

4. SALES CONTRACT – ORDERING PRODUCTS

The information contained in these Terms and the details contained on this website do not constitute an offer for sale but an invitation to receive information. No contract shall be deemed to have been concluded between us and you with regard to any products unless and until your order is expressly accepted by us. If we do not accept your order and the money has already been deducted from your account, it will be refunded in full, without interest. To place an order you will be asked to follow the purchase process and click the "CONFIRM ORDER" button. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Receipt of the e-mail confirms the completion of the order and its acceptance on our part.

5. PRODUCT AVAILABILITY

The products offered through this website are available in Greece and in countries abroad. All product orders are subject to availability. In this light, in the event of supply difficulties or products being out of stock, we reserve the right to inform you, either by telephone at the number you have provided or by email, about similar products of equal or higher quality and value, which you may order. If you do not wish to order such similar products, we will refund in full, without interest, any amount you may have paid.

6. ORDER REJECTION

We bear no liability toward you or any third party for the withdrawal of any products from this website, for the removal or editing of any material or content of the website, or for refusing to process or accept an order after we have sent you the Order Confirmation.

7. DELIVERY

Subject to the provisions of term 5 above regarding product availability, and unless exceptional circumstances apply, we will make every effort to complete your order for the product(s) stated in the Order Confirmation by the delivery date specified in the Order Confirmation or, if no delivery date has been specified, within the estimated time period shown when you select a payment method, and in any case within 30 days at the latest from the date of the Order Confirmation. The products are delivered through our partner carrier, and the shipping time is between one and three (1-3) working days from the day after the Order Confirmation. Deliveries on Saturdays or Sundays are made by arrangement with the carrier or for an additional charge. Nevertheless, delays may occur in cases such as these, depending on the delivery area or in unforeseen circumstances. If for any reason we fail to meet the delivery date, we will inform you accordingly and offer you the choice either to proceed with the purchase, with us setting a new delivery date, or to cancel the order with a full refund, without interest. For the purposes of these Terms, "delivery" shall be deemed to have taken place, or the order shall be deemed to have been delivered, when you or a third party acting on your behalf, other than the carrier, have acquired physical possession or control of the products, as evidenced by the signature of the proof of receipt of the order at the agreed delivery address.

8. NON-DELIVERY

If it becomes impossible for the carrier to deliver your order, the carrier will leave you a note explaining where your order is and what you must do to collect it, and will also contact you by telephone. If, after 10 days from the moment your order becomes available for delivery, the order has still not been delivered for reasons not attributable to us, we will consider that you wish to cancel the Contract, and the Contract will be deemed terminated. As a result of the termination of the Contract, we will refund, without interest, every payment we received from you, as soon as possible and in any case within 14 days from the date on which the Contract was terminated. If your order is lost due to an error by the carrier, we will inform you accordingly and, provided you still wish to complete the order, we will arrange for the replacement and re-shipment to you of the same products; otherwise we will refund, without interest, every payment we received from you.

9. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS

Responsibility for the products passes to you from the moment you or a third party acting on your behalf, other than the carrier, have acquired physical possession or control of the products. Ownership of the products passes to you either upon our full receipt of all amounts due in relation to the products, including shipping costs, or upon their delivery (as defined in term 7 above), if this takes place later than the receipt of payment.

10. PRICE AND PAYMENT

The price of each product will be the one stated on our website at any given time, except in cases of obvious error. We always make every effort to ensure that all prices on the website are accurate; however, errors may occur. If we find an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order at the corrected price or to cancel it. If it is impossible to contact you, we will consider your order cancelled and will refund in full any amount you have paid. We are not obliged to supply any product at the incorrect lower price (even if we have sent you the Order Confirmation) where the price error is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price. The prices on our website include VAT but not shipping costs, where shipping costs apply to you. Prices may change at any time; however, subject to the specific provisions immediately above, any changes will not affect orders for which an Order Confirmation has already been sent. To minimize the possibility of unauthorized access, your card details will be encrypted in the secure environment of the bank to which you will be redirected. The bank reserves the right to request pre-authorization of your card to ensure that there is sufficient credit available to complete the transaction. Your card will be charged upon confirmation of your order.

11. RETURNS POLICY

General Returns Terms

Returns are accepted within 14 days from the date of receipt, as returns to the e-shop. In this case, you must contact us by telephone at 2467086970 to inform us of the product to be returned and to arrange its replacement or the refund of the corresponding amount. Also, under European Union legislation, the consumer is entitled to a minimum two-year guarantee (statutory guarantee) as protection against defective products or products that do not match the advertised appearance or function. Please note that the shipping costs of the entire return process (that is, returning the product to the store and sending the new product to you) are borne solely by you. Please note that, for any product return to be accepted, the item in question must be unused, and no tags or markings (e.g. stickers, brand labels, etc.) on the products may have been removed. In addition, all items must be returned in the excellent condition in which they were received, without damage, without any defect (subject to the return of a defective product) and complete. The product to be returned must also be accompanied by the relevant proof of purchase (retail receipt or exchange card). Where the return/replacement is due to a proven defect in the product, the shipping costs of the new product are borne by us. adore-beauty.gr is liable for compensation in the event of the absence of an agreed property or the existence of a defect, only insofar as this has been caused by our fault. Returned products are your responsibility until they reach us. Make sure they are packed properly and cannot be damaged in transit. Any damage the product sustains during its return to us is borne solely by you. To spare yourself inconvenience, we recommend that, at the time your order is delivered, you carefully check the condition of the products and that the packaging and their labels are intact, so that any visible defects can be identified. Returns that we receive outside the terms of our policy will not be accepted and will be sent back to you at your expense.